Take Care with Josh Ramsey
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.
Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.
Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality.
"Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
Take Care with Josh Ramsey
A Family Legacy in Hospitality with Nick Massad
Join Josh as he sits down with Nick Massad III, a second-generation hotelier and Senior Vice President at American Liberty Hospitality. Nick shares his family's remarkable journey in the hotel business, from his parents meeting at a Sheraton in the 70s to their eventual acquisition of the American Liberty management company. Discover the challenges and triumphs of growing a family business, the importance of balance and adaptability, and the unique dynamics of working with family.
